Careers

Customer Service Executive

Freight March 15,2024 Beirut, Lebanon

Responsibilities

  • Handle key accounts' daily related activities, inserting request for quotation (RFQ), controlling special orders' import, export, tracking, and clearance with an excellent customer servicing level.      
  • Negotiate and get rates with agents and local suppliers and follow up on the quotations given.     
  • Update GlobalNet data: follow up, events, sales, cost, payment invoice, agent follow up, etc. in order to send job files for approval and billing by the accounting department.
  • Execute files effectively and professionally to eliminate any possible failure with ongoing business. 
  • Ensure that cargo deliveries are delivered according to clients' credit agreements and payment terms, such as handling collection from cash client operation.      
  • Monitor client activity and work on growing the business by upselling / cross-selling.
  • Liaise with various departments (clearance, accounting, operations, etc.) to ensure all documents are finalized and goods are delivered on time and as requested.
  • Visit clients with CRM Manager / Brand Manager to review the business flow based on needs.
  • Coordinate with CRM for claim management and resolving problems within the defined set of KPIs. 

Job Requirements

  • Bachelor's Degree in Business Administration or degrees related to Supply Chain or Logistics. The equivalent of the same in working experience is also acceptable.
  • 1-3 years of Customer Servicing experience  or Key Account Management preferably in Shipping or Freight Forwarding industry. 
  • Minimum knowledge of Shipping Incoterms, Routing and Schedule, Container Types, Countries Positioning.       
  • Knowledge of Airlines and Shipping Lines.    

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  • Remember personalization settings
  • Remember selected settings
  • Keep track of your visited pages and interaction taken
  • Keep track about your location and region based on your IP number
  • Keep track on the time spent on each page
  • Increase the data quality of the statistics functions
  • Use information for tailored advertising with third parties
  • Allow you to connect to social sites
  • Identify device you are using
  • Gather personally identifiable information such as name and location